Customer Privacy Policy

Last updated: February 2026

This Privacy Policy explains how Aqxmo Markets Pty Ltd ("Aqxmo", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Platform").

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable data protection laws, including the Botswana Data Protection Act and, where applicable, the General Data Protection Regulation (GDPR).

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1. Who We Are

Company name: Aqxmo Markets Pty Ltd

Registration number: UINBW00004258536

Registered address: Plot 163/164, Unit No.19, Gaborone International Commerce Park, Gaborone, Botswana

Email: info@aqxmo.com

For the purposes of data protection laws, Aqxmo Markets Pty Ltd is the Data Controller of your personal information.

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2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Delivery and billing addresses
• Account login details (username and encrypted password)
• Payment-related information (processed securely by third‑party payment providers)
• Customer support communications

2.2 Information Collected Automatically

• IP address
• Device type, operating system, and browser
• Log data and usage activity
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Payment confirmation and transaction status from payment gateways
• Delivery status from logistics partners

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3. How We Use Your Information

We use your personal information to:

• Create and manage your Aqxmo account
• Process orders and payments
• Deliver products and services
• Communicate order updates, service notices, and support responses
• Improve platform performance, security, and user experience
• Detect and prevent fraud and misuse
• Comply with legal and regulatory obligations

We will only use your data for the purposes for which it was collected, unless otherwise required or permitted by law.

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4. Legal Basis for Processing

Depending on the context, we process your personal data based on:

• Performance of a contract (e.g. processing your orders)
• Your consent (e.g. marketing communications, cookies)
• Legal obligations (e.g. tax, accounting, compliance)
• Legitimate business interests (e.g. fraud prevention, platform improvement)

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5. Sharing Your Information

We do not sell your personal information.

We may share your data only with:

• Payment service providers
• Delivery and logistics partners
• IT service providers and hosting partners
• Legal or regulatory authorities where required by law

All third parties are required to protect your data and use it only for specified purposes.

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6. International Data Transfers

If your data is transferred outside Botswana, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

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7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

When no longer required, your data is securely deleted or anonymized.

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8. Your Rights

Subject to applicable law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability (where applicable)

To exercise your rights, contact us at info@aqxmo.com.

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9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential platform functionality
• Analyze usage and performance
• Improve user experience

You can manage cookie preferences through your browser settings. For more details, please see our Cookies Policy.

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10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Despite our efforts, no system is 100% secure. You are responsible for keeping your account credentials confidential.

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11. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with an updated "Last updated" date.

We encourage you to review this Policy periodically.

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13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: info@aqxmo.com

📍 Address: Plot 163/164, Unit No.19, Gaborone International Commerce Park, Gaborone, Botswana

We aim to respond to all privacy-related enquiries within a reasonable timeframe.

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By using Aqxmo Market, you acknowledge that you have read and understood this Privacy Policy.